Project Overview
This UX research project on CCNA certification aims to assess its current status and explore future trends in certification and training. The study seeks insights on the relevance and effectiveness of CCNA amid evolving networking technologies. By evaluating training methods and certification frameworks, the project will identify improvement areas and market demands, ensuring CCNA equips professionals with essential skills. Ultimately, this research will enhance the value of CCNA certification, guiding educators and learners in their networking career paths.
Project Background:
What is CCNA?
What challenges are we facing with t
Role: Lead UX Researcher
Contribution
Timeline:
Unpacking Perceptions
Understanding How CCNA is Valued and Experienced Among the Current CCNA Candidates,
Research Stages
1. Research Goals
2. Methodologies
3. Key Insights
4. Recommendations & Adoption
Research Stages
1. Research Goals
2. Methodologies
3. Key Insights
4. Recommendations & Adoption
Research Goals
"We are hearing employers complaint to us that CCNA certified individuals can't do a job. They used to be able to do the job, but now they can't." — Learning @ Cisco PM Director
The goal of the research is to investigate the concern raised partnering teams and companies regarding CCNA certification’s job readiness and its practical applications. To investigate the concern, identify any skill gaps within the current CCNA and understand the market perception of CCNA, the research study asks the following questions:
What’s the perceived value of CCNA? Especially among young
How well does CCNA prepare candidates for their role as a network engineer? If not, what's missing?
How well does the exam evaluate the skills required to perform on the job?'
Research Methodologies
Survey
Interviews
Key Insights
CCNA is highly valued by the market
CCNA prepares you for the knowledge, but not the practical skills needed for
The biggest drawbacks of the current CCNA is its lengthy curriculum
CCNA is too broad, doesn’t align to the specific roles
Exam questions still have a lot of the memory based question. It’s a hard exam
Bridging the Gap
Co-designing a Curriculum with Team Leaders and Next-Generation Networking Learners
Research & Design Goals
Research Methodologies
Shaping the Future
Reimagining the CCNA Instructor-Led Training Program for the Next Generation of Learner
Research & Design Goals
Research Methodologies