Project Overview

This work is sponsored by the org’s OKR effort, the goal is to build easily navigable learning content journeys, from entry to expert. Each learning journeys will have distinct skills focus: AI, Security, Network Modernisation.

This learning would be relevant for anyone, including existing experts, looking to further build job relevant skills in the aforementioned areas.

My Roles:

As the UX Designer, Researcher, and Facilitator for this project, I serve as the connector across the three vertical technology Product Managers, Content Development teams, and the Marketing UX team.

My key contributions and deliverables:

• Conducting Market Research: I investigated the IT skills taxonomy and performed competitive analysis of adjacent learning platforms’ catalog strategies to establish a solid foundation for our learning journey design.

• Developing the Learning Journey Framework: I created the initial framework that structures the learner’s path from entry-level to expert, ensuring clarity and progression.

• Collaborative Content Review: Partnering with vertical technology PMs and Content Development teams, I reviewed the existing content portfolio to identify essential recommended learning materials across skill levels, define skill entry points and outcomes, and understand learner personas.

• Iterative Framework Refinement: Throughout the content journey mapping process, I continuously refined the learning journey framework to align with evolving content and learner needs.

• Delivering Interactive Learning Map Prototypes: I developed interactive prototypes for domains including AI & AI Infrastructure, Security & Cybersecurity, and Network Modernization. These prototypes serve multiple purposes:

  • Internally:

    • The content maps help teams quickly spot content gaps, update portfolios, manage maintenance and end-of-life processes, and plan future content releases.
      bridge knowledge gaps between content subject matter experts and the Marketing UX design team.

    • The data contained in the learning maps will be used to enhanced content metadata tagging for improved search and recommendation capabilities on the Cisco U. learning platform

  • Externally: The maps provide learners with a clear, guided continuous learning path

Design Process